HRO™ - Human Relations in Organizations

The tools offered in HRO are foundational for effective leadership. The course is essential for workplace success.

Getting the job done right and on time requires us to involve other people in the process. How well we get along with others, communicate, and manage conflict directly impacts our job performance and our success.

The better we can work with people, the more successful we will be personally and professionally. Human relations skills help us to efficiently, effectively, and ethically achieve personal, professional, and organizational goals.

Human relations skills are the major reason for career success or failure. According to the Carnegie Foundation, 85% of the factors contributing to job success are personal qualities. IBM gives the average employee 40 hours of training each year, with about 32 of those hours related to human relations.

Outcomes:
At the end of the session, participants will have had the opportunity to:

 

- Maximize communication potential by understanding what helps and what hinders communication; by accepting responsibility for intent and impact in the communication process; by employing active listening skills including paraphrasing, questioning, active listening, and evaluative listening; and responding non-verbally while respecting individual differences.

- Develop an understanding that conflict is essential, necessary and normal in the workplace. It is how conflict is managed that creates the challenge. Learn how to manage conflict in a healthy productive manner: to leverage conflict to produce high functioning teams, great idea productivity, and build trust. Determine individual conflict resolution style preferences, analyzing the cost and benefits of various approaches to conflict, planning how to increase the use of a collaborative style.

- Experience successful group dynamics and analyze how to create effective and efficient work teams. Define respect in the workplace and determine individual actions to increase respectful behavior.

- Experience personal improvement by analysis of the impact of attitude on performance, job satisfaction, and relationships.

- Experience perception differences, understand why they exist, and develop responses that lead to improved group performance.

- Acquire a working knowledge of personality, learning, and communication styles, leading to improved workplace relationships and job effectiveness.